SHIPPING & RETURNS

SHIPPING

Please allow between 3 – 6 days for your order to arrive. If more than 3 weeks have passed please email us at support@thedpfdeleteshops.com to review the status of your order. Refunds will be handled through email if necessary. 

DPF DELETE SHOP'S PRODUCTS FREE WORLDWIDE SHIPPING!

We provide Free Worldwide Shipping.  The price you see is the final price. No Surprise!

THE DPF DELETE SHOPS DELIVERY & SHIPPING TIME

Please refer to the DPF delete brands & regions below. The information below is just an estimation and actual delivery times may actually be much faster. Please understand that shipping times are out of our control, as some countries take longer in customs to release a shipment. Weather is also a factor during winters or typhoon/hurricane seasons. We cannot absolutely guarantee the products delivery time, but if you have a special request, please let us know and we will do our best to meet your needs.😊

 

productsProduction Time **Avg. Delivery TimeTotal*
Tuners1-2 Business Days **5 Business Days*1-2 Weeks*
Pipes1-2 Business Days **

5 Business Days*

1-2 Weeks*

    

Delivery time for countries

RegionDelivery
US & Canada5 working days
*Europe (UK, Scandinavia, Western Europe)4-7 working days
Asia (Japan, Korea, Singapore, Thailand, Indonesia, etc)2-3 working days
Australia & New Zealand5-8 working days
Eastern Europe & South America5-10 working days

*As for Europe, if you would like us to clear Import Duty and VAT for you in advance. The status will NOT be updated until the shipment lands in the Netherlands.

DIESEL DELETE KITS IMPORT DUTY, TAX, AND VAT

Thedpfdeleteshops.com offers a service that helps our customers pay import duty in advance. Therefore, shipments will arrive at your doorstep and your local custom will not be contacting you. We find this important so that you can receive the shipment in the shortest time and the import duty can be lowered down.

Simply choose the region when you put your products  in the cart, it will show you an amount. But if you prefer to do it yourself, you can skip the option. 

DIESEL DELETE KITS IMPORT DUTY, TAX, AND VAT

Thedpfdeleteshops.com offers a service that helps our customers pay import duty in advance. Therefore, shipments will arrive at your doorstep and your local custom will not be contacting you. We find this important so that you can receive the shipment in the shortest time and the import duty can be lowered down. Simply choose the region when you put your products  in the cart, it will show you an amount. But if you prefer to do it yourself, you can skip the option.
Countries Details
*European Union, Denmark, Sweden & Japan We help you clear import duty in advance
US and Asia No import duty
Canada, Australia, NZ & others Customs might be collecting import duty when the dpf&egr delete kits arrives
Norway Only mini maxx tuner allowed, customs collect import duty when products arrives
* If you have any special request, for instance, you want your products to be delivered on Saturdays or particular time on weekdays, or you want to pick that up from the local post office instead. Please leave a note during checkout. Typically, our service of the dpfdeleteshops delivery partner will give you a call to notify you before they arrive at your doorstep.

THEDPFDELETESHOP.COM - SHIPPING PARTNERS

We use FedEx, DHL or UPS. As soon as your products is ready for shipping, we’ll provide a tracking number so that you can estimate her arrival date and time.

DISCREET PRODUCT PACKAGING

We declare the product as a mannequin to protect your privacy. Your dpf&egr delete kits will be packaged in a brown plain box as below.

RETURNS

We have an unconditional returns policy if your product arrived in damaged condition or you received a wrong product.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to us.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 15 days after delivery
  • If the products you have received is different from the one we have sent you photos of and the one confirmed by you we are in charge of providing the originally ordered and confirmed products.
  • If your order has a significant defect – you can always count on our full support in resolving this in a favorable manner.

* The following minor issues are not considered to be return

Let us know your order number and we will provide you with repair instructions with videos and the repair kit will be send at no charge.

If the products is broken from start (the posture of the product is not normal), please contact us.

You can also find repair instructions with video manuals in our Repair section here)

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Import duty, tax and VAT will not be refunded for broken products by yourself.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@thedpfdeleteshops.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Cancellations

Please remember that you have 24hrs to change your order (customization, body type, etc.) or cancel it. After 24hrs no changes or cancellations will be accepted to the order as we begin working on your order. All order cancellations (incl. payment plans and ones canceled within 24hrs) will incur a $150 restocking fee. After 24 hrs no changes will be accepted to the order as we begin working on your order.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $1,000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.